Lazycoder

The three types of users you meet in tech support

Tech Support Fun: ” See Scott is a self proclaimed end-user hater. I’d bet BOFH is his idol. He has always had no tolernace for lack of understanding. “

(Via Random Access 3.0.)

Tom has mischaracterized me a bit. I don’t *hate* users. But I do understand that there are three distinct types of users.

1) The user that doesn’t know anything and knows it.

2) The user that does know something and knows it.

3) The user that doesn’t know anything but THINKS that they know something.

User type three is the most dangerous. These are the people that will tell you to re-format and re-install Windows when your internet connection goes down. These are the people who will argue with you about what the error actually means WHEN YOU WROTE THE DAMN CODE!

I don’t have a problem with people lacking understanding in something they don’t deal with everyday, or even something that they don’t have to or don’t want to learn about. What gets me is unchecked ignorance.